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I’ve run out of credits.

Once your credits run out, anything that uses credits pauses until they reset or you add more. To see when they reset, open Settings and check Your Plan. To add credits, click Upgrade in the left sidebar. See Plan and credits.

My teammate can’t see my project.

New projects are private drafts. In Your Drafts, right-click the project and choose Move to your workspace. See Library and projects.

The recorder won’t start.

Your Mac needs to let Yarn record. See Give Yarn permission to record.

Product Animation is grayed out.

Yarn hasn’t learned your product yet. If you haven’t already, invite agent@yarn.so to a demo account of your product. Yarn emails you when it starts and when it’s done. See Let the Agent make your demo. Edits don’t reach your link until you publish them. Click Link at the top right, then Publish Updates. See Publish a link.

Playback in the editor is choppy.

Open the ⋯ menu next to the panel tabs and set Performance Mode to Efficiency. It only changes the preview, so your exports still look their best. See The editor at a glance.

How do I get help?

Email support@yarn.so with what you were doing and what you saw. Related: Glossary · Keyboard shortcuts